Greeting etiquette 101
Your professional impression when greeting anyone, especially when representing your business can be, most of the time, make or break. A positive greeting is a lot harder and of course, requires more effort to pull off than just an average greeting:
Greeting in person.
The way in which you both greet and introduce yourself provides a very long lasting impression, for both you and your business. More often than not, in a professional setting, it is advised you begin any and all greetings with a firm, but not crushing handshake. Whilst speaking make sure to have good eye contact (I know you’ve heard this a million times but it is so important), and a light yet still professional tone when speaking to your client.
Greeting over the phone.
For a successful phone greeting, one needs to have a clear and professional tone (some people even say it helps to smile to sound more pleasant). Make sure the background music in your business is not too loud or worse of all could be considered crude. Also, by actually having a rehearsed and professional greeting such as ‘Hello, you’ve reached *business name*, *staff name* speaking how can I help you?’ goes much further than a crummy ‘hello?’, which I hear far too often. Or consider getting our online booking system to minimise answering the phone in the first place!
A lot of restaurants and services rarely need to communicate with customers via email, however, when the situation arises, remember:
- Start off the email thread professionally, and then as you communicate more with them you can relax the tone a bit, but remember never to include sarcasm in emails as it is difficult to distinguish it from rudeness in the written form.
- Don’t CC the company if you don’t want the possibility of them trying to respond to that email, always use BCC as your client will not see that email in their thread. Also, remember to include a professional signature with your contact details at the end of every email.
- Always reply the same or next day, or your client could consider it to be rude or feel their matter is not important to you. And always, always, always re-read your email as nine times out of ten there is a typo or a word missing.
Hope this helps!